Refund Policy | Artformly

Scope

This policy applies to purchases made directly through Artformly. Artformly currently sells one-time credit packs unless checkout clearly states otherwise. It does not cover fees, currency conversion, or separate purchases charged by your bank, app store, or another merchant.

Failed or Canceled Generations

Credits reserved for a generation are automatically returned when Artformly confirms that the task failed, timed out without delivering a result, was rejected by output safety review, or was canceled while still eligible for cancellation. This is a credit reversal, not a payment refund.

If a usable result was delivered, dissatisfaction with aesthetic style, similarity, composition, text rendering, or the probabilistic nature of AI output does not by itself make the generation eligible for a credit return.

Credit-Pack Refunds

You may request a refund within 7 days of purchase if no credits from that purchase have been used. If any purchased credits were consumed, transferred into an active task, or made the purchase partly non-reversible, the pack is normally ineligible for refund except where applicable law requires otherwise.

We may also refund or replace value when:

• you were charged more than once for the same purchase;
• payment completed but the corresponding credits were not granted and we cannot correct the issue promptly;
• an unauthorized charge is reported promptly and verified; or
• mandatory consumer law requires a refund.

Promotional, bonus, trial, manually granted, or expired credits have no cash value and are not refundable. We do not refund accounts restricted for fraud, chargeback abuse, sanctions, or serious violations of the Acceptable Use Policy, except where law requires.

How to Request a Refund

Submit a ticket through Settings → Support Tickets and select the relevant order, or email support@artformly.com if you cannot sign in. Include the order number, purchase date, reason, and any supporting evidence. Do not send full card numbers or card security codes.

We may verify account ownership, usage, order status, and payment-provider records. Submit the request before deleting your account, because deletion removes support content and account access.

Processing

Approved refunds are sent to the original payment method. Provider and bank processing times vary, and Artformly cannot accelerate a refund after the provider accepts it. We remove or revoke the credits granted by a refunded order; if the credits are no longer available, the refundable amount may be reduced where permitted by law.

A payment-provider dispute or chargeback is not a substitute for contacting support. Starting one can freeze the order and related credits while it is investigated.

Changes and Contact

We may update this policy for future purchases. The version shown at the time of purchase and mandatory law govern that transaction. For questions, submit a support ticket or email support@artformly.com before purchasing or within the request period above.